Ticketing Tools
A list of ticketing tools for project management and issue tracking. Compare major tools like Jira, Asana, Linear, Trello, and GitHub Issues.
| No | Name | Description | Trend | License | Type | Official Site |
|---|---|---|---|---|---|---|
| 1 | Jira | Project management and issue tracking tool developed by Atlassian. Optimized for agile development with built-in Scrum and Kanban features. Provides custom workflows and advanced reporting capabilities. | Most widely used project management tool in enterprise market. High adoption rate especially among technical teams, with strong integration with Atlassian ecosystem. Continued growth in 2024. | Commercial | Issue Tracking | Official |
| 2 | Asana | Project management tool with intuitive UI and rich features. Integrates task management, project tracking, and team collaboration. Supports various view formats (list, board, timeline). | Popular among mid-sized teams and creative teams. Adopted across various industries with user-friendly interface and balanced functionality. Rising attention in 2024 with AI feature integration. | Commercial | Task Management | Official |
| 3 | Linear | High-speed issue tracking tool specialized for development teams. Integrates sprint management, product roadmaps, and bug tracking. Features simple UX and high performance. | Rapidly gaining popularity among development teams. Strong integration with Jira and GitHub, chosen by teams prioritizing development efficiency. Adopted from startups to large enterprises. | Commercial | Issue Tracking | Official |
| 4 | Trello | Simple project management tool based on Kanban boards. Organizes tasks with visual card management. Optimal for small teams and individual use with intuitive operation. | Strong popularity among teams prioritizing simplicity. Top-class evaluation for ease of use. Mostly adopted for small projects and personal task management. | Commercial | Kanban Board | Official |
| 5 | GitHub Issues | Issue tracking system integrated with GitHub. Links with pull requests, project boards, and milestones. Bug and feature request management directly integrated into development workflow. | De facto standard for open source projects. Closely integrated with CI/CD pipelines through GitHub Actions integration. Most familiar tool for developers. | Commercial | Issue Tracking | Official |
| 6 | ClickUp | All-in-one productivity platform. Integrates project management, documents, time tracking, and goal setting. Provides rich customization options. | Rising popularity among teams seeking multifunctionality. Valued for ability to complete multiple tasks on single platform. Increasing adoption trend in SMEs. | Commercial | All-in-One Platform | Official |
| 7 | Monday.com | Visual work management platform. Manages work with colorful interface and customizable boards. Design emphasizing team collaboration and transparency. | High adoption among non-technical teams. Popular in marketing, sales, and HR departments for visual appeal and ease of use. Increasing use as unified platform across entire enterprises. | Commercial | Work Management | Official |
| 8 | YouTrack | Issue tracking and project management tool developed by JetBrains. Provides powerful search capabilities and custom workflows. Rich integration with developer IDEs. | Popular among JetBrains product users. Smooth development workflow through integration with IntelliJ IDEA and others. Notable adoption in small to medium development teams. | Commercial | Issue Tracking | Official |
| 9 | Azure DevOps Boards | Part of Microsoft Azure DevOps. Provides work item tracking, sprint planning, and Kanban boards. Fully integrated with Azure DevOps ecosystem. | Widely adopted in Microsoft environment enterprises. Provides unified DevOps experience through integration with other Azure DevOps features (repositories, CI/CD). Stable demand in enterprise. | Commercial | Work Item Tracking | Official |
| 10 | Redmine | Open-source project management and issue tracking system. Integrates wiki, repository browser, and time tracking features. Developed in Ruby on Rails with high customizability. | Continued use in enterprises emphasizing on-premises environments. Rich adoption record especially in Japanese companies as cost-effective open-source solution. Declining trend in new adoption. | GPL v2 | Issue Tracking | Official |